Refund policy

Return Policy — 30 Days

We offer a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return request is accepted, we will provide you with the return address. Once we receive and inspect your item to confirm it is in resellable condition, we will issue your refund.

Items sent back to us without a return request will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non‑returnable Items

Certain types of items cannot be returned, including:

Perishable goods (food, flowers, plants)

Custom or personalized products

Personal care items (beauty products)

Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about whether your item is eligible for return.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14‑Day Cooling‑off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard policy, the item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us.